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Shipping policy

RECEIVING TIME 
Receiving Time = Processing Time + Shipping Time

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.

VERIFICATION 
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

ORDER PROCESSING 
The amount of time it takes for us to prepare your order for shipping. It normally takes 3-7 working days for us to process your order, however, it may take longer time due to order surge ( during holidays and weekends).

SHIPPING TIME 
Shipping time is estimated and commences from the date of shipping, rather than the date of order. It usually takes 7-25 working days to arrive, however it varies depending on your location and shipping methods.

Please note shipping time can take longer than expected date due to invalid address, customs clearance procedures or other causes.

SHIPPING METHOD 
We offer two shipping method for your choice: 
Express Delivery: 5-10 days after order shipped 
Standard Delivery: 7-15 days after order shipped 
We offer free express and standard delivery if your order reaches a certain amount, it varies depending on your location and shipping methods.

Estimated Shipping Time below:


7-15 Working days:

United States
Canada
Australia
United Kingdom
Norway
Italy
France
Spain
Iceland
Switzerland
New Zealand

7-20 Working days:

Singapore
Malaysia
Thailand
Philippines
Cambodia
Japan
Korea
Taiwan
rest of ASIA

10-30 Working days:

Chile
Monaco
Costa Rica
Mexico
Brazil
Colombia
Rest of the World

TRACKING 
All packages have specific tracking information and can be tracked through “Track Order” section on 17track.net website.

Please contact us at support@fandem-life.com

 if your tracking number is not up after 2-3 weeks.